Digital Dialogues – Curious Insights for Disruptive Times

Digital disruption presents insurers with infinite challenges and possibilities. We asked industry leaders, consultants, innovators, digital specialists and academics around the world how they see the future for the industry. Hear what they told us in this series of 10 short podcasts.

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Episode 3: Can life insurers become life-enablers?

Audio Only  |  Time: 14:06

While the insurance industry is experimenting, innovating, partnering and collaborating for future relevance, can it rethink its value proposition in such a way that moves insurance out of the background of people’s lives and into the foreground – becoming visible, felt, connected and enabling? Can we help people live richer, fuller, longer, healthier and more fulfilling lives? And if so, how?

Featuring: Dave Duarte, Anders Sörman-Nilsson, Alex Scandurra, Adam Winslow, Tim Tez, Guy Mills, Chris Kaye, Ali Safavi, Arian Lewis, Jaco Oosthuizen, Brendon McEvoy, Myles Rix, Herman Gyr and Curt Carlson.



Episode 2: The “mecosystem” - customers in the driving seat

Audio Only  |  Time: 12:36

Coined by Interbrand South Africa, the term ‘mecosystem’ describes how technology places the customer at the centre of their universe and in the driving seat. This means it’s now about financial services coming to customers in ways that let them engage with products and processes on their own terms. Since individuals will own their data, why can’t they also create their own products? If this possibility represents the new customer engagement, is the insurance industry prepared?

Featuring: Charles Rupare, Alex Scandurra, Dave Duarte, Arian Lewis, Zia Zaman, Jerry Toher, Morne Mostert, Jaco Oosthuizen, Alex Koslowski, Catriona Wallace, Nicolaas Kruger, Jan Schoombee, Katryna Dow.



Episode 1: Global disruption and a “fitness for change”

Audio Only  |  Time: 13:24

Disruption is not an industry event, but a global phenomenon – named at the World Economic Forum in 2015 as “The Fourth Industrial Revolution”. There’s no industry not being profoundly impacted by the latest technological developments. So what does disruption mean and how do we build a fitness for change that will help the insurance industry navigate this unpredictability successfully and innovatively?

Featuring: Katryna Dow, Nicole Anderson, Nicolaas Kruger, Herman Gyr, Brendon McEvoy, Peter Temple, Frank Tong Fuk-Kay, Dion Chang, Arian Lewis, Anton Gildenhuys, Brett Clarke, Guy Mills, Dave Duarte.



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