Claims professionals are provided with access to tools they can confidently apply in the claims management process, while building skills and knowledge.

The training includes self-paced, interactive sessions, providing reference guides, case studies, and tools as a means to assist with covering the basics – and complexities – of claims management.

Claims professionals across all skill types will find something helpful in the Academy to broaden their skills with knowledge and tools.

About the Academy



Watch Fionna Kossmann, Global Claims Manager, talk about the benefits of the Gen Re Claims Academy.


How Does the Claims Academy Work?

The course content is structured according to key topics within modules – and reinforced through quizzes and activities to ensure the attendee has grasped the key components of each module. To see the training questions and other details, contact us by clicking the button at the bottom of this page.

Learning is reinforced through quizzes and activities - and then enhanced with both interactive case studies and lessons from litigation.

Pat Bailer

Global Chief Claims Officer

The Gen Re Claims Academy will provide your claims associates with access to tools for confident application in the Claims Management Process.

Fionna Kossmann

Global Claims Manager

New content is always being developed and added into the Claims Academy. It’s a living resource.

Catherine Schoppee

Assistant VP, Claims

The Academy allows for self-paced learning and at any time and place.

Jodie Sweetser, ALHC

Claims Executive

    Benefits of the Online Platform

    • Bespoke-designed online educational content for closed groups
    • Self-paced content learning
    • Easily-managed access that also ensures privacy and confidentiality
    • Intuitive user interface that guides the participant through the learning journey – and allows stopping and starting again wherever the user left off
    • Progress shown via dashboard

    Related Content

    The Importance of Continuing Education for Claims Assessors

    by Lisa Hall

    Disability Claims assessors need opportunities to enhance their skills, learn new things and stay on top of developments in medical advances, technology and the world of work, among other things. Is your company helping your assessors deliver the best-in-class service your customers are expecting?


    A Mental Health Claims Dialogue

    by Pat Bailer

    Before the COVID-19 pandemic, mental health claims were one of the top three causes of impairment seen in Disability claims. In early 2021, we hosted a Mental Health Think Tank to assess the pandemic’s impact on mental health claims worldwide, and to prioritize Gen Re’s efforts in support of the claims handling.


    Mental Illness and Lessons from a Return to Work

    by Lisa Hall

    This discussion of a personal mental health crisis with a law firm partner includes his sharing how getting back to work helped him on his recovery journey. The conversation showcases the positive impact of work on Mental Health and provides claim managers with some communication tools for better claims management.


    Read More on Mental Health

    Our passionate team of experts across our global locations share their knowledge, update existing practices, and develop new solutions to help foster a more inclusive approach to mental health.



    Gen Re is ready to assist our clients with detailed Claims Training. Let us know if you would like to schedule a presentation to see more of the Academy.