Moving The Dial On Mental Health

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We believe there is more our industry can do to support people living with mental health conditions. Our passionate team of global experts is working to share their knowledge, challenge existing practices and develop new solutions to help foster a more inclusive approach to mental health.

Global Chief Claims Officer - Life & Health

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Pat is Gen Re’s Global Chief Claims Officer, responsible for the claims risk management leadership for Gen Re's Life & Health organization. This includes oversight of the claims discipline in 44 offices in 23 countries with breadth of knowledge encompassing Group and Individual Disability, Life, Critical Illness, Medicare Supplement and Long Term Care products. Pat utilizes her significant industry experience to help clients manage risk and improve business performance. Pat studied at Capella University and earned both a B.A. and M.A. in Psychology from Washington International University.

Dr. Chris Ball

Consulting Medical Officer

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Dr. Chris Ball is a Consultant Psychiatrist and has worked with Gen Re for 20 years. In addition to providing underwriting and claims advice, he contributes to product development, education and training, and the development of underwriting manuals. Formerly Chris was Clinical Director with the South London and Maudsley NHS Trust. His interest in mental health and insurance medicine developed after initial training in primary care.

Mary Enslin

Life/Health Segment Claims Manager

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Mary Enslin is the Segment Claims Manager for Gen Re’s Life & Health business in Canada, South Africa, United Kingdom and Ireland. She can answer your queries on claims trends and research and advise on Life, Disability, Critical Illness, Long Term Care and Health products. She is a qualified Occupational Therapist and has a special interest in the impact of mental health and long-term disability on work.

Lisa Hall

Global Claims Executive

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Lisa is a Life & Health Claims Executive. In her role she focuses on Research and Development, providing input on cutting-edge occupational and medical developments. Her industry background encompasses a wide spectrum of leadership roles crossing Individual Disability, Group Long Term and Short Term Disability, Absence Management products and programs, as well as vocational services. Lisa is a Certified Rehabilitation Counselor with more than 30 years of claims industry experience.

Annika Luckmann

Global Senior Underwriter

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Annika Luckmann works as a Senior Global Underwriter and Medical Research Specialist for Global Underwriting and R&D, Cologne. As a psychologist and neuroscientist, she combines an appreciation for research with a keen eye to assess complex risks and conducts global quality control and assurance. Annika contributes to the development of Gen Re’s underwriting manuals, focusing on medical risks with a particular spotlight on mental health. In addition, she provides research, consulting, and support for international clients.

Johannes Schmidt

Claims Management

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Johannes Schmidt (Psychologist, M.Sc.) is an experienced psychological assessor who has been working in the Claims Management Team Cologne since 2018. In addition to his numerous lectures and articles, his focus is on the examination of complex and legally contentious medical issues.

Thea Weyers

Regional Chief Underwriter

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Thea Weyers is the Regional Chief Underwriter of Gen Re South Africa. She is a qualified Occupational Therapist and has been with Gen Re for 12 years. She joined the Gen Re Underwriting team in 2010 as a senior underwriter. Thea moved to the Business Development team in 2019 where she spearheaded Gen Re’s mental health framework development, and the shift to simplified and digitized products in our client base. Prior to joining Gen Re she worked at a direct insurer as a disability claims assessor.

Zoe Woodroffe

Head of Pricing and Research, UK & Ireland

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Zoe Woodroffe heads up Gen Re UK & Ireland’s Pricing and Research team. She is responsible for pricing delivery and general research and development across group and individual product lines. Zoe has over 10 years’ experience in the UK re/insurance market and has held numerous pricing and business development roles. Zoe is a Fellow of the Institute & Faculty of Actuaries.

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The Depression Claims Wizard – A Gen Re Digital Tool for Depression Claims Management

Gen Re is passionate about sharing our mental health expertise with our clients and launched the Depression Claims Wizard – a new digital tool designed to assist claims assessors in deepening their understanding of depression claims. We believe, the DCW is a unique and helpful addition to any claims assessor’s toolkit, allowing them to manage depression claims with confidence.

Dr. Sandra Mitic, Mary Enslin May 12, 2022

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Showing Support by Understanding Autism and Its Impacts

Autism Spectrum Disorder (ASD) has a complex nature; individuals with the disorder can lead a fulfilling live, but it can also be debilitating, especially if the disorder is unaddressed. We explain how ASD is diagnosed and provide statistical findings on the prevalence of the disorder.

Benedict Tan, Gary Wong April 02, 2024

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Where Soul Meets Body – The Link Between Somatic and Psychiatric Health

What is today’s understanding of the mind-body connection? We give various examples of the mind-body connection, describe the impact of psychiatric diagnoses on the body, and provide information on the implications for underwriting.

Annika Luckmann March 21, 2024

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Embitterment – The Missing Piece of the Jigsaw in Protracted Claim Management?

The psychological state of Embitterment, is one possible and under-recognised avenue to explore in protracted claim management. We explore the associated psychological problems, how it is often mis-labelled and the possible approaches to resolution.

Dr. Chris Ball February 07, 2024

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The Changing Incidence of Dementia – No Cause For Complacency

There are about 55 million people living with some form of dementia across the world, and that number is projected to rise three-fold by 2050. Some data projected a decline of new cases; however that's no cause for complacency. Insurers can be supportive by finding suitable products for the future care of patients.

Dr. Chris Ball January 23, 2024

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We believe there is more our industry can do to support people living with mental health conditions. Our passionate team of global experts is working to share their knowledge, challenge existing practices and develop new solutions to help foster a more inclusive approach to mental health.

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